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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

LaraL
Rewards Whiz

My apologies, I thought this was related to a similar message elsewhere. If you're unable to withdraw your earnings it could be that you're locked out. You should always submit a ticket when this happens, but only one is needed per incident. The team that handles these takes closer to 3-5 business days to review and possibly unlock an account.

Hopefully that helps!

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

vasati
Rewards Hunter

@LaraL Can you tell if there any validation period that we should wait before trying to withdrawing? Please help I'm not doing any fraud i simply referred my co-worker.

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

LaraL
Rewards Whiz

The only validation period that I know of is after creating a new account you have to wait 48 hours from the time the first receipt is submitted.

It's touched on in this post here.

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

vasati
Rewards Hunter

@LaraL Hi, 

I dont think this used to be happening earlier.. As i and  lot of my friends use ibotta and suddenly from mid-june they also started facing problems (existing users and new ones). I am also seeing a lot of people complaining here on community pages. So just wanted to know if this is the new norm or u guys are working on some issue. 

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

LaraL
Rewards Whiz

Yeah I'm aware, I've actually brought this up many times with the team that handles it. Unfortunately I have yet to see any indication that those processes are going to change.

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

AyishaIjaz
Shopper

@LaraL hi there, so relieved to see you. So I'm assuming that you have read the chat above and know the problem that i am face so..... UPDATE, i have still not been able to withdraw my earning. I waited and then tried but it still showed the same error message, "We couldn't process your request. We are looking into it but you can reach out to ibotta care if you need help." so i assumed that i need to wait longer. So after more waiting, i tried to open the app again but i was automatically logged out. I was asked to sign in again. I tried to sign but it said, couldn't log you in. Attached is the error message i received when logging in. I tried to go to Ibotta website and log in but still the same error, "couldn't log you in." i tried to visit the help centre to submit another ticket but it still says, "couldn't log you in." I don't know what's happening, I'm worried. I have spent a lot of time on this. @LaraL if you could please get in on this and help me out, i would appreciate it. The initial support ticket number is (10117842).

Kind Regards,

Ayisha Ijaz

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

AyishaIjaz
Shopper

@LaraL please help me. I just received an email saying my account was deactivated. Attached is the email i received. I don't know what is the cause for this. I have adhered to the terms of conditions to the best of my knowledge. Please help me, i had $35.75 in my account. I want to withdraw them. Please help me receive my hard earned money.

Kind Regards,

Ayisha Ijaz

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Re: I tried to withdraw my earnings but it says "We couldn't process your request."

LaraL
Rewards Whiz

@AyishaIjaz looks like a decision was made on your account. There's nothing I can do to help at this point.

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Re: Withdrawing and lockout difficulties

What-Shot
Super Saver

Thank you, @LaraL, for this new singular thread for concerns (e.g., withdrawal, lockout, etc.,) that could benefit from your TLC.

Hopefully I (and other old-timers here) will get accustomed to sharing THIS NEW LINK you created when we are inclined to respond to SOS posts that may benefit from your TLC. Thank you!!! 

@FelskyNY@mmoore01@Icequeen813@Rickibotta@Xiao, et al

~ibotta.like.you.mean.it~
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Cant cashout

Clschenck
Rewards Hunter

I've been a member since last year and now it doesn't want to let me cashout in any way. I've messaged them but haven't heard back yet. 

I'm just upset bc I needed this money.