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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

unicornsteph
Deal Sharer

I'm having the same issue.

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Re: Am I ever going to withdraw funds, is this a joke??

LaraL
Rewards Whiz

@Prodri looks like you were able to withdraw recently.

@DesireeBaltazar looks like your account has been unlocked.

@Heavenromo96 seems your account is currently locked. If you submit a ticket to our Care team they should be able to fix this pretty easily for you.

@Neaka927 I'm checking into your account, I'll let you know when I have an update.

@unicornsteph from looking at your account I can't quite tell why your account is locked. You'll want to wait until they respond to your ticket.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Nmac1221
Shopper

hello, I’ve sent in a ticket a few days  ago but I am yet to have a response. I have sent in other receipts in that time and the money has been added to my account but yet still can’t withdraw. I am I need for this money as I am in a tough situation. Does anybody know any tips that can maybe make this process quicker?  

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

@Nmac1221 looks like your account was being reviewed on the 18th. I would reply to your existing ticket and ask for a status update.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Nmac1221
Shopper

How do I do that?

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Nmac1221
Shopper

It says on the ticket that it was solved yet I still cannot withdraw money any way. 

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

@Nmac1221 reply to the ticket and it will reopen it.

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Re: Am I ever going to withdraw funds, is this a joke??

unicornsteph
Deal Sharer

Why on earth would I be locked? After all these years and all these withdrawals. I submitted a ticket, it's been almost 24 hours and no reply.

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Re: Am I ever going to withdraw funds, is this a joke??

unicornsteph
Deal Sharer

Now it looks like this when I try.

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Re: lockout

LaraL
Rewards Whiz

Well your account is locked so I would expect that to not go through, As for the reason behind the lockout, I'm honestly not sure as I don't work on that team. Your best bet is to ask via your ticket.

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