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Unable to cashout

Krdillon99
Rewards Hunter

@LaraL I have been unable to withdraw my earnings since Wednesday. Never have had any issues with this before and it has always been almost instantly to my pay pal. Wed I had $34.24 and that has steadily gone up everyday with referrals coming in . I am now At $74.84 and have only recieved generated responses and nothing more. Everytime I try and withdraw it says something went wrong. I have deleted the PayPal link logged out of everything restarted my phone and relinked and still nothing. My phone and apps are all up to date. Please help !!

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Re: Unable to cashout

Summer1
Deal Sharer

We are the same! I don’t know what happen. I cannot withdraw earnings on Thursday. 

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Re: Unable to cashout

Theonlyalletcat
Rewards Hunter

Exact same with me.  Previously no issues, suddenly “something went wrong” error now since Thursday

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Re: Unable to cashout

LaraL
Rewards Whiz

@Krdillon99 looks like someone reviewed your account on the 25th but they decided not to unlock your account. I would ask for a status update via your ticket.

@Summer1 your account is currently locked but if you submit a ticket and give them 3-5 days to review I imagine they will unlock it.

@Theonlyalletcat yours is locked as well, if you submit a ticket it's likely they will unlock it for you.

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Cant withdraw earnings

Carolina20
Deal Sharer

I’ve been trying to withdraw my earnings through paypal for probably 4 days now. Everytime i try it says something went wrong (and shows a broken piggy bank), ive tried removing the paypal and adding it back and nothing works. Ive also tried to withdraw to my bank & it does the same. I’ve had a ticket open for more than 48hrs and created new tickets and still got no response.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Carolina20
Deal Sharer

Ive created a ticket 3 days ago & still no response & ive also verified my account & tried to remove and add the paypal account back but still nothing works including trying to use my bank to withdraw but nothing works. I just get a pop up saying something went wronf with a broken piggy bank.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

I would give it 3-5 business days. I see some activity on your account but you can always follow up on the ticket and ask for an update.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Carolina20
Deal Sharer

Does that mean they are looking over my account? It’s just upsetting I referred so many people just for this to happen. Does this mean i am locked out?

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Re: Can’t withdraw funds

Matydeso
Rewards Hunter

I am unable to withdraw my funds.... I've been trying for 3 wks.... I get The same message everytime I contact ibotta for help....it's automated I'm guessing...

Its ridiculous that we have to wait this long.....

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

Currently locked but it's in queue to be manually reviewed. There are different flags that can be set off to lead to an account automatically locking, so I wouldn't take it personally. These are processes we have to have in place. You can reply to the ticket and ask for more information, but other than that I would give it time.

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