Hey Everyone,
I'm going to be reducing the frequency I look into accounts since it's been consuming so much of my time and vast majority of the cases where a lockout occurs, it's the same situation and I'm typing out the same messages over and over. Here are the common factors involved when a possible account lockout is involved:
Unfortunately I don't work on the team that handles these cases, nor do I work on the Care team, I work in Marketing. My insight into accounts is very limited.
I encourage everyone to have patience and to review these steps listed above if you're experiencing difficulties withdrawing. I'll add more to this list if I find other common questions.
Thanks and I hope this helps!
@LaraL is there anyway of looking into my account. I been locked out of my withdraw earnings since 9/29. I have done everything that It was asking of me and still nothing. 🤷🏻♀️
@Stacyrinehart how long ago did you submit a ticket?
@LaraL 7 days ago. I haven't heard anything back. Sincerely stacy
7 days ago would be roughly 5 business days, so there's a good chance you'll hear back early this week. Looks like no one has reviewed your account yet so it's likely up next in queue.
@LaraL I hope so. I love using my ibotta to buy new brands, or even some stock pilling on some items. 💞
I submitted a ticket and they got back to me saying the issue was solved but it’s still not letting me withdraw. ☹️This is so disappointing
Did you try logging out and back in? Not sure if it will help. When did they get back to you? Maybe wait a little longer and try again.
@BeanFilbert Are you both using same form of payment? If so, they may think that it is the same person with two accounts.
Yes I’ve tried that multiple times and they got back to me about 2 days ago. idk what to do anymore.