First, check to make sure you’ve verified your account. If you’re a new user or you recently updated to a new version of the app, your account likely needs to be verified. I’ll include detailed instructions below.
Second, if you haven’t already created a ticket in the Ibotta Care Center, please do so as soon as possible. I’ll include instructions below. If you’ve verified your account, then submitting a ticket to the Care Center is the most important step to solving this issue. Nothing else will work. If by chance someone regained access without creating a ticket, then it’s because the Care Center monitors for this issue, and it does not necessarily need a ticket to start the process of removing the block on a user’s earnings.
I know many of you are trying to understand why this block has occurred, and I will do my best to provide an answer based on the facts that have been confirmed by the Care Center and provided directly to me thru our Community Manager, @LaraL, who is an Ibotta employee.
The safety and security of earnings is the number one priority of Ibotta, and it uses an auto-tracking software to monitor for any unusual account activity. This security feature is meant to protect both Ibotta and the user. There are lots of factors that could trigger an automatic block, so don’t let that concern you. It happens quite often with new accounts, and the Care Team will review everything as soon as possible.
In recent weeks, the Care Team has been extremely backed up because of a separate issue. Normal response times can be as long as 48 hours. While you’re waiting for a response, you’re still able to use most all other features in the app, and all of your earnings will be safe.
As I mentioned, @LaraL, our Community Manager, is an Ibotta employee. She is a tremendous asset to our Community, and she’s helped me and many others with this same issue.
Lara has the ability to check on the status of your ticket, but only after 48 hours have passed. Lara is available Monday-Friday, and she always responds in a timely manner. Please make sure to include your ticket number when contacting Lara. The ticket number is included in the email confirmation of your ticket submission. You can also find it listed under your submitted ticket at https://help.Ibotta.com. I’ll include instructions to find your submitted ticket because I recommend checking it for a response. Sometimes, Ibotta emails are filtered by spam settings, so I find it easier to check for updates in the help center.
Keep us posted and try not to worry. Many of us have had blocks on our earnings. You’re among a great group of folks in this Community, and we’ll help ease your mind while your wait.
Account Verification:
Create Ticket:
Locate Ticket #:
