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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

What-Shot
Super Saver

@Acapra: Posting your issue here is the right place. Tomorrow we expect our Beloved @LaraL, to be back. She has amazing superpowers and will be able to advise you accordingly. 

Cheering for a quick resolution of your issue. 

~ibotta.like.you.mean.it~
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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Hardy
Rewards Hunter

Hi, dear

Is the merchant Glossier.com off line? I just placed orders through ibotta app about two hours ago, but it’s disappeared now

Thanks.

Man

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

Hi @Acapra,

This can happen if we have a different email address for you from an earlier point or something along those lines. Do you know if you've used multiple emails with us in the past?

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

Hi @Hardy,

I'm still seeing Glossier on our end. Looks like it can take up to 30 days for your transaction(s) to register, so we're likely in that window currently.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Acapra
Rewards Hunter

Hi,
I’ve only used the same email for this account which is my main email. I only have this email and a work one. So I only use the main email for personal, which this is. I’ve received other emails from them to the email on file. 

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

@Acapra what's the last interaction you had with our Care team about this? They should be able to resolve it if it's what I think it is. Are you able to provide me a ticket number?

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Acapra
Rewards Hunter

Hi, The last email I received was July 20th with ticket number 10052631. The first email I sent was July 2nd and the ticket number was 9968677. I sent the last email last night and was assigned ticket number 10169467. Not sure which ticket is the one that they are now using for the issue. 

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

Ok thank you! I'll look into it and get back to you once I know more.

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

Acapra
Rewards Hunter

Thank you so much!! 

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

lmoore113099
Rewards Hunter

I'm having trouble withdrawing money after just taking a whole week to get $50 to referrals and Walmart please help

 

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