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Paypal Withdrawal Error Message

MichelleLTMT
Rewards Hunter

I'm unable to withdraw to may paypal account suddenly.  I have successfully withdrawn funds many times in the past.  I'm now getting a message that says they are unable to process my request and that it is being worked on and to open a ticket.  I've opened two with no response as yet.  I've been trying to make this request since Saturday.  I've removed Paypal, shut down the app, shut down the phone, put paypal back on.  Still same result.  I've tried on my iPad, same result.  I've deleted the Ibotta app altogether, same result.  Please help!

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

MichelleLTMT
Rewards Hunter

I just saw this post to comment about my issue (just opened an issue up on the main page).  I'm unable to withdraw to may paypal account suddenly.  I have successfully withdrawn funds many times in the past.  I'm now getting a message that says they are unable to process my request and that it is being worked on and to open a ticket.  I've opened two with no response as yet.  I've been trying to make this request since Saturday.  I've removed Paypal, shut down the app, shut down the phone, put paypal back on.  Still same result.  I've tried on my iPad, same result.  I've deleted the Ibotta app altogether, same result.  Please help!

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

@MichelleLTMT looks like your account was unlocked earlier today.

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Re: Paypal Withdrawal Error Message

MichelleLTMT
Rewards Hunter

Resolved!  Instead of my account having an "issue", it was really that my account was locked.  It's been unlocked and I have moved my funds.  

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

MichelleLTMT
Rewards Hunter

Laura!  Thank you so much!  Yes, it was unlocked.  Appreciate all you do!

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Re: Post Your Ibotta Account Issue(s) Here: Lockout, Withdrawal, etc.

LaraL
Rewards Whiz

Glad it was resolved!

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Re: I can't withdraw my earnings

Leeann
Rewards Hunter

i finally linked the PayPal but I still can't withdraw the money. Does it show if I was locked out? Yes I have filled out a ticket. 

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Re: Can’t withdraw.

jasminedowling2
Rewards Hunter

I can't withdrawl with either method bank PayPal or gift card. Any idea what's going on!?

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Re: Can’t withdraw.

LaraL
Rewards Whiz

@jasminedowling2 looks like your account is locked out, although I can't tell why. If you haven't already submitted a ticket to Care I would recommend doing that. They'll be able to get it unlocked for you.

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Re: I can't withdraw my earnings

LaraL
Rewards Whiz

@Leeann I sent you a message for more info.

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