I can not withdraw. I have contacted for Help a bunch of time. No response. So frustrating. I have 140.00 in there and I want it
I just got a reply to join their affiliate program and never got help to unlock my account. I signed up for it though to make them happy but still currently locked. They already accepted me into the program but didnt help unlock my account.
@LaraL @I received a message from support telling me I was all set now and that I just needed to reset my password, which I did, but I’m still getting the same issue another 48 hours later. Currently pending another response from support, but if you get a chance could you check if im still locked?
@Carolina20 yeah that's really confusing, I just passed along feedback on this (referral program + lockout). Looks like someone was performing a manual review on your account on the 28th, from my understanding they're waiting on additional information before unlocking your account, but that's all I know.
@Hazel214 you attempted to cash out too soon after your first transaction (within 48 hours). Your account can be easily unlocked via a ticket to the Care team.
@Theonlyalletcat seems your ticket is in queue, I don't see any notes at the moment.