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Technical Issues Accessing App and Stores

west113
Shopper

Having trouble getting into a store so that I can upload receipts. It just co tinues to spin and will tell me to try again later. The app is up-to-date and I have no internet connection tion issues

[Title edited by moderator to better reflect content. Original title "Technical"]


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Re: Technical Issues Accessing App and Stores

ShelbyS
Community Manager Community Manager
Community Manager

We have resolved the issue that caused outages on the Ibotta app, website and browser extension. Thank you for your patience!

View solution in original post

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27 Replies
ahead
Rewards Hunter

I'm following for response as I am having the same issue. It was working fine earlier today and I didn't change a thing. Thank you.

Dean
Moderator
Moderator

@west113 @ahead 

What stores?

Helpful Links
Ibotta | Help Center | Contact Info

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west113
Shopper

The only 2 I have been trying are publix and walmart. I am also having issues getting into the Ibotta app

mmoore01
Deal Master

I am having issues getting into Walgreens.

I keep getting a message that says "We're having trouble connecting.  Sorry for the interruption.  Please try again in a few seconds"

This has been happening for at least the last 30 minutes.

 

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Dean
Moderator
Moderator

I’m having the same problems on iOS. I don’t see anything on Ibotta’s site about this. May be a service issue. 

Helpful Links
Ibotta | Help Center | Contact Info

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Re: Technical Issues Accessing App and Stores

Oochiai
Deal Sharer

Me too

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Re: Technical Issues Accessing App and Stores

Oochiai
Deal Sharer

Same problem on iPhone and android tablet, so a technical issue with ibotta app I’m assuming 

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Re: Technical Issues Accessing App and Stores

Janet11
Deal Sharer

There is something wrong with the app. Very glitchy right now. Hopefully will work itself out before I go shopping 

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Re: Technical Issues Accessing App and Stores

ShelbyS
Community Manager Community Manager
Community Manager

Thank you for flagging this! We identified a glitch causing outages in the Ibotta app, website, and browser extension. Our team is currently looking into the cause of the issue and hope to have it resolved soon. Thank you for your patience while we work to resolve this issue.