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Re: Technical Issues Accessing App and Stores

OBSHOP
Shopping Enthusiast

@ElaineG 

I don't think clear the cache and deleting app will resolve this issue. It appears to a system wide error.  I just completed a purchase at Target, and it looks like I was able to submit and redeem offers. When these kinds of things happen, I'm glad I keep my available earning at $50.00 or lower and have screenshots of all my gift cards.  

Seasons change, gray skies will turn blue.
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Re: Technical Issues Accessing App and Stores

Nikkimcniknik
Deal Sharer

Same here😟

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Re: Technical Issues

Rickibotta
Deal Master

Already an existing thread.  No solutions though unfortunately.

https://community.ibotta.com/t5/troubleshooting/technical-issues-accessing-app-and-stores/td-p/10385...

 

“about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
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Re: Technical Issues

TXbelle
Deal Expert

Ibotta sent an email acknowledging the problem about an hour ago.  I just came back to the app and was able to upload my receipt.  Stuff seems to be loading pages normally,  at least at the moment. 

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Re: Technical Issues Accessing App and Stores

Bct09
Rewards Guide

It seems to be fixed now. Whatever issues I had earlier are gone.

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Re: Technical Issues Accessing App and Stores

Oochiai
Deal Sharer

Mines fixed too!!🥳🥳

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Re: Technical Issues Accessing App and Stores

Rickibotta
Deal Master

I feel much better now.  I had six receipts from today that I needed to submit, and all has been paid, except for one Target receipt that is pending for $2.  

“about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
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Re: Technical Issues Accessing App and Stores

ShelbyS
Community Manager Community Manager
Community Manager

We have resolved the issue that caused outages on the Ibotta app, website and browser extension. Thank you for your patience!

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