I have been having the issue seen in the screenshot for weeks now - item is eligible but it's not showing it as being eligible on the Walmart website. I have the offers saved it's not showing all eligible items that are part of the offer. I had this issue with a reverse with the Canada dry 12 pack 2 weeks ago so I am leery to even try again as it's grocery pick up and I have never had to submit missing credit for that type of shopping (only paper receipts). Right now I am having this issue with so many offers that I have saved. If by chance it does appear like the Carnation Essentials it's only showing for Strawberry not chocolate. Frustrating and then when I select store pick up the offers on the products totally disappear showing as nothing is eligible. I am using my laptop with the ibotta chrome extension.
If I am misunderstanding the issue, then my apologies!