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What's the difference when receipt is pending- clock is running / not running


When a receipt is in pending status and ask you to check back in 48 hrs, sometimes the clocking is moving down from 48 hrs, but other times the clock is stuck to 48 hrs, what's the difference? If the clock is running and moving down to 0,  will the rebate be issued automatically? If the clock is not running, does that mean the receipt is stuck in the system and you have to submit a ticket?