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Re: Would it save time for care team if I submit 3 separate instances of same problem under one tick

BrookeA
Community Manager Community Manager
Community Manager

@Zombie ah, I thought so! Let me double triple check with the Care team, just to be sure. 

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Re: Would it save time for care team if I submit 3 separate instances of same problem under one tick

LaraL
Community Manager Community Manager
Community Manager

@Zombie We can solve it either way, but one ticket will always be better. If you have images of the receipts, it's very helpful to submit them. If not, we need the following information for each shopping trip:

  • Retailer
  • Date and time
  • Items purchased towards the offer(s) but not credited

Here's the help center article for submitting a request in case you'd like the link: https://help.ibotta.com/hc/en-us/articles/229508747

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